Our team can take up to 24 hours to review the information.

AWS Document Upload

Documents uploaded must meet the criteria below:

  • You should redact all biometric data, such as date of birth, ID card number, eye color, race, weight, etc. from your document before uploading.
  • Must be legible.
  • Can't be password-protected (remove the password before uploading).
  • Can't be a screenshot of the original document.
  • Must be recent document (up to 2 months old).
  • Must clearly show the account holder's name and credit card holder's name.
  • All outstanding invoices on the account must be paid.
  • For bank/credit card documents, all of the following details must be clearly visible:
    • The last 2-4 digits on the card.
    • The name on the credit account.
    • The address of the account holder.
    • The bank name.

Legitimate documents may include:

  • Valid proof of address.
  • Valid proof of bank statement.
  • Government-issued identification.
  • Additional Information.

    • Business name.
    • Business phone number.
    • The URL for your website, if applicable.
    • A contact phone number where you can be reached if we need more information.
    • Potential business/personal expectations for using AWS.

Before submitting documentation, review the requested information in the email to ensure a match in documentation.

Document Upload

Note: Submitted documents can’t be removed later.
PNG, JPG, and PDF file types are accepted. Each PDF can have a maximum of 25 pages. The maximum file size is 4 MB.

If you encounter issues uploading the documents, contact us through Support Center. If you can’t login to your account, use the Contact Form.